Widerrufsrecht
Return & Refund Policy
Made-to-Order Products All our products are made on-demand especially for you. As such, we do not accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please review your order carefully before completing your purchase.
Damaged or Defective Items If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 14 days of receiving your order and include:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
We will offer a replacement or full refund at no additional cost to you.
Lost Orders If your order has not arrived within the expected delivery window, please contact us and we will investigate with our fulfillment partner.
Cancellations Orders can be cancelled within 24 hours of placement, before production begins. After that, cancellations are no longer possible as your item will already be in production.
Refund Processing Approved refunds are processed within 5–10 business days and returned to your original payment method.
Questions? For any questions about your order or our return policy, please visit our Contact Us page